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FAQS

Are the Lab Diamonds from Lighmark Jewelry certified?

Certainly. Indeed, Lightmark Jewelry's lab diamonds undergo certification by independent diamond grading laboratories, with each diamond  jewelry bearing a report number that corresponds to the certificate issued by the lab.

Why would Lightmark Jewelry be my best option?

 Lightmark Jewelry provides a unique experience by offering live chat and email support with knowledgeable diamond and jewelry specialists, unlike conventional jewelers. You can learn and shop at your own pace, without any pressure, and benefit from a hassle-free 30-day return or exchange policy for non-personalized items.

Our exceptional selection of diamonds is unmatched, with over 300,000 independently graded diamonds available compared to just a few hundred at traditional jewelry stores. We guarantee the best prices, and each engagement ring is meticulously handcrafted by expert jewelers. Our dedication is to ensure that you receive enduring value throughout your lifetime.

Will I Be Charged Tax?

Please be aware that the US sales tax regulations might undergo modifications following the recent Supreme Court decision regarding sales tax.

For orders within the United States, Lightmark Jewelry will collect sales tax on shipments to addresses within the country. For orders destined for Canada, the UK, or Australia, Lightmark Jewelry will collect the applicable GST/PST/HST/VAT based on the specific country or province to which the order is being shipped. Taxes and duties will be calculated according to the rates in effect on the date of shipment for all orders.

Can I track my order?

Certainly. Upon shipment, we will send you an email confirming your shipment, which will contain tracking details for your order. You will receive updates on the status of your package throughout the shipping process. Additionally, you can access shipping details by checking Order Status page.

Is it possible for me to make a purchase from Light Mark if I live outside the United States?

Lightmark jewelry takes pride in making our full range of jewelry and loose diamonds available to customers globally. Placing international orders through our website is simple and convenient.

 

Can I customize my jewelry with Lightmark?

Absolutely! We offer customization options to make your jewelry truly unique. Whether it's engraving a special message or creating a custom design, our team is here to bring your vision to life.

What is Lightmark Jewelry's return policy?

We want you to be completely satisfied with your purchase. That's why we offer a hassle-free 30-day return or exchange policy for non-personalized items. Simply contact our customer support team to initiate the process.

How do I contact Lightmark Jewelry for further assistance?

Our customer support team is here to help! You can reach us via live chat on our website and email. We're dedicated to providing exceptional service and ensuring your experience with Lightmark Jewelry is nothing short of perfect.

Does Lightmark Jewelry provide insurance for their jewelry?

We strongly advise obtaining insurance for your Light Mark jewelry to safeguard it against unforeseen events. At this time, insurance services are not provided by us.

How do I care for my Lightmark Jewelry pieces?

To keep your jewelry looking its best, we recommend regular cleaning with a soft brush and mild soap. Avoid exposure to harsh chemicals and store your pieces in a soft pouch or jewelry box when not in use.

September 03, 2026 07:12